<aside> 👋

We’re updating what details the hub tablet displays when a staff member marks themselves unavailable to help the PSS/Unit Secretary more easily find another staff member to cover the request.

</aside>

What’s changing?

When a staff member marks themselves unavailable after receiving a request, the room card on the hub tablet will turn gold and show the PSS/unit secretary who is unavailable by displaying their initials (if they are signed in by name).

Additionally, the current call history section will be shown below the room status and include when the request was created and a log of the messages that have been dispatched since.

Communication materials

<aside> 👋

Below are materials to share with your unit to update them on this newly released feature.

</aside>

Huddle Card

Dispatch just got an update to make things easier for the PSS/Unit Secretary when a staff member can’t take a request.

Now, if you mark yourself unavailable after getting a request you can’t help with, the room tile on the hub will turn gold and show your initials. This helps the PSS/Unit Secretary quickly see what’s going on and find someone else to cover.

What to do:

• Keep marking yourself unavailable when you need to. Now the PSS/Unit Secretary will have greater detail on who is unavailable
• Whenever you can, sign into Dispatch using your name so your initials show up when you’re unavailable.

Email announcement

Hi Team,

Dispatch has recently rolled out an update to give the PSS/Unit Secretary more info when a staff member marks themselves unavailable after getting a request they can’t take.

What’s new on the hub:

• The room tile turns gold to flag it for the PSS/Unit Secretary.
• If you’re signed in with your name, your initials show next to the “Unavailable” status.