We are excited to introduce a new, faster way for clinical staff to respond to patient calls directly from their lock screen, reducing response times and improving efficiency.

What’s Changing?

Clinical staff can now respond to Dispatch notifications without unlocking their device or redirecting to the app.

Key points:

When a patient call notification appears on the lock screen, clinical staff can now simply press and hold the notification to respond.

Available response options include:

• “On my way”
• “You’re up next”
• “I’m unavailable”
• “Be there soon”

No need to navigate to the app—just tap and respond instantly~

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This feature helps nurses prioritize multiple incoming calls efficiently based on urgency.

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NOTE: To “Update Status” or “Mark Complete” → navigate to Dispatch App like usual.

Communication Materials

👋 Below are materials to share with your unit ahead of the scheduled release on March 28th, 2025.

Huddle Card

Starting March 28th, 2025, nurses can now respond to patient calls directly from their lock screen, without opening the Dispatch Hub app. This makes response times faster and helps prioritize multiple urgent calls more effectively.

Key actions:

• Press and hold the patient call notification on the lock screen
• Select a quick response (“On my way,” “You’re up next,” “I’m unavailable,” “Be there soon”)

This update saves time, reduces app navigation, and improves workflow efficiency for busy staff.

[Email Announcement]

Hi Team,

We’re excited to introduce a new “Respond from Lock Screen” feature in Dispatch Hub, making it faster and easier to respond to incoming patient calls with just one tap—directly from your lock screen!