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Staff can now make multiple requests on behalf of a patient using either the hub tablet or a staff iPhone! Staff can cluster care and arrive in patients’ rooms prepared with the equipment/materials to address multiple needs.

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What’s Changing?

Staff can make multiple Dispatch requests on behalf of a patient at once. To accommodate having more than one open request at a time, some of the icons and buttons on the staff app have changed.

Summary of Changes

1. Make a request by tapping the blue bell icon on the top right of the room details. You can now add multiple requests.
2. Room cards now have three sections under which Dispatch requests will appear, each indicating a different status.
   • Requests under the REQUESTED section mean the request has been made, but not yet acknowledged.
   • Requests under the RECEIVED section mean the request has been acknowledged by staff pressing one of the pre-set response options, but it is not yet completed.
   • Requests under the HISTORY section mean the request has been marked as completed.
3. Staff can acknowledge and mark complete multiple requests simultaneously by using the “Respond” button at the bottom of a given section. Alternatively, they can address just one request at a time by clicking on just the tab for the individual request.

Step-By-Step Guides for Using Multi-Call

For detailed, step-by-step instructions for navigating these new features, refer to the following guides that walk through how to make and respond to requests.

Guide A: Steps to Make One or More Requests on Behalf of a Patient

• Step 1 - Click the blue bell icon in the top right corner of the screen to add a Dispatch request. Then select the option that best fits the patient’s need.

You have now successfully made a Dispatch request! You can stop here if the patient has just a single request. Continue to step 2 if you would like to add additional Dispatch requests.

• Step 2 - To add a second Dispatch request, click the blue bell icon in the top right corner again. Then select the second request option that best fits the patient’s need.

You now have successfully added a second Dispatch request! You can repeat step 2 to add as many requests as needed.

Multiple requests shown on hub tablet

Multiple requests received on staff iPhone

Guide B: Steps to Respond to Multiple Dispatch Requests At Once

• Step 1 - Click on the room card with the open Dispatch requests. To respond to ALL active requests simultaneously, click the “Respond” button at the bottom of the REQUESTED section.