Welcome to Dispatch!

<aside> 👉 This guide will teach you everything you’ll need to use Dispatch as a Charge Nurse or Unit Manager, saving you and your care staff valuable time and energy.

</aside>

Introduction to Dispatch

What is Dispatch?

Dispatch is a communication application that allows you to receive and manage patient requests directly from patient’s bedside tablets. It simplifies your workflow by notifying you of requests in real time on your staff device so that you can respond promptly and efficiently.

While Dispatch doesn’t replace the nurse call button/light, as it has essential safety features, it can fulfill most patient needs.

<aside> <img src="/icons/share_purple.svg" alt="/icons/share_purple.svg" width="40px" /> The patient uses Dispatch on a bedside tablet to select preset needs like "Restroom" or "Too Cold," sending an alert to the appropriate team members' phones.

</aside>

<aside> <img src="/icons/save_purple.svg" alt="/icons/save_purple.svg" width="40px" /> Staff can respond through their phones or a tablet at the nurses' station to acknowledge the request and inform the patient about their expected arrival.

</aside>

Benefits for Charge Nurses & Unit Managers

<aside> <img src="/icons/first-aid_purple.svg" alt="/icons/first-aid_purple.svg" width="40px" /> Dispatch was built to save valuable nurse time. We strive to do this by:

• Notifying the appropriate care staff members at the right time
• Providing care staff with specific details about a patient request
• Allowing you to oversee requests across the unit </aside>

Improved Experience for Patients

<aside> <img src="/icons/stethoscope_purple.svg" alt="/icons/stethoscope_purple.svg" width="40px" /> For patients, we hope to give them a greater patient experience while at the hospital. See how Dispatch has made a difference for patients already:

https://www.youtube.com/watch?v=O5n3efGAGAo

</aside>

Getting Started

<aside> <img src="/icons/save_purple.svg" alt="/icons/save_purple.svg" width="40px" /> In this section, you'll learn:

• How to access Dispatch on your staff phone
• Signing-in to the Dispatch app to load your rooms assignments
• How to introduce patients to their bedside tablets </aside>

Accessing Dispatch

<aside> <img src="/icons/list_purple.svg" alt="/icons/list_purple.svg" width="40px" /> Getting started with Dispatch is easy. The first step is to open the app on your iPhone.

1. Look for the Dispatch app icon on your home screen (see reference to the right)
2. Tap the Dispatch icon once to open the app

If you can't find the Dispatch app, check other screens by swiping left or right.

If you still can't locate it, contact your IT support team.

</aside>

Signing into Dispatch

Step 1 - Select your Role

<aside> <img src="/icons/list_purple.svg" alt="/icons/list_purple.svg" width="40px" /> From the Role Selection screen, select:

• Unit Manager / Charge Nurse

This will be different from other options as Dispatch will provide you with a Unit Overview setup of the unit.

</aside>

Step 2 - Select Notification Preference

<aside> <img src="/icons/list_purple.svg" alt="/icons/list_purple.svg" width="40px" /> When using the Unit Manager / Charge Nurse option, you can decide to be notified about:

• Priority Alerts (default)
• Specific Rooms

Once an option has been chosen, select Done to complete the process.

Notes: When selecting “Specific Rooms”, you will also get high priority notifications for all rooms.

</aside>